FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL
Sydney Movers & Packers is a trusted removalist and storage company in Sydney, NSW, Australia. We have almost a five-star rating on Google and Facebook and our customers love that we are professional, punctual, and affordable
We don’t charge extra regardless of whether it’s during the workday or weekend unlike other moving companies so it really depends on what you want. In general, the best time to move is on a Sunday as there’s less traffic. However, many doorman buildings do not allow weekend moves. In these cases, you should try to aim for the middle of the week as many people do not move on these days, thus giving you more options for elevator times. Plus, if anything goes wrong it will be easy to contact our offices during the work week!
We work on a first come, first serve basis so the earlier you book, the better! We recommend booking at least a month in advance. With that said, if you do have a last-minute move don’t hesitate to reach out to us as we might have availability. And don’t worry, we won’t charge extra for last-minute moves!
Moving in the rain is always a challenge. This is doubly so when you have to worry about moving furniture as you have to worry about it getting wet. Our movers will wrap up your furniture in cling wrap to ensure they don’t get waterlogged. We also work hard to keep our hands nice and dry to avoid slippage.
A full-service move is just what it sounds like. You get everything from packing to disassembling to the actual moving. Naturally, this will cost you more as the movers have to spend more time doing everything for you! However, if you don’t have the time to pack yourself and you have the money, it’s a great option as you’ll know everything is being packed properly and at an affordable price.
The most important part of planning a move is to start putting together your checklist and everything else at least a month before your actual move. This way you can really spread out your organizing and packing in smaller pieces so you’re not as stressed when your move date arrives. Some things you should plan for include:
- Decluttering your belongings and spending time selling, donating, or throwing away items you don’t need
- Properly packing everything
- Getting in touch with your doctors, vets, child’s school, etc. to make sure you have paperwork for your new location
- Getting the paperwork for your new and old place and filling out any information
- Researching and hiring movers
- Unpacking!
During & after move
It’s a window of time when Sydney Movers & Packers will move all of your belongings from your old place to your new one and is dependent on the size and distance of your move.
You should avoid packing odd-shaped items like lamps, glass tabletops, marble tops, etc. if you are not confident. We will pack these for you though this will add a material charge and/or packing charges, as the case may be, to your final bill.
You can contact us directly at 1800 865 005 or you may also call the driver if you are unable to reach us.
You can contact us directly at 1800 865 005 and let us know. you may also leave us a message on whatsapp with your details and we will get back to you.
For a smooth move, you should do the following:
- Start early to avoid packing at the last minute
- Reduce the amount of stuff you have by donating, selling, or throwing out items you no longer use
- Contact your building management to get all the information on the move in and move out process
- Pack your belongings and disassemble any furniture
- Research and then hire professional movers
- Schedule the date to turn off utilities in your old home and turn it on in your new home
When it comes to hiring professional movers, the first step is taking an inventory of everything you are moving and requesting a quote. From there, we will contact you and then provide more details and answer any of your questions as well as confirm the date and time of your move and request a $100 deposit. After that, the movers will arrive on the assigned date and load and unload the truck at the specified location. We will then ask that you sign off on the final invoice and pay via cash or bank transfer.
PRICING
The cost will depend on what moving company you hire. Some moving companies will charge by weight, making your final cost a moving target. In the case of Sydney Movers & Packers we charge an hourly rate and will send you a detailed quote with all the fees beforehand so that you know exactly what you are getting into. Outside of unforeseen circumstances or wildly off target information on what you need to move, our final bill will generally be the same as the quote you receive.
Sydney Movers & Packers provide an hourly rate that is broken up into 30-minute increments. So if your move takes 2 hours and 15 minutes we will charge you for 2.5 hours and not 3 hours. Our price quote that we provide is our minimum charge and is not the actual cost of the move. The minimum price will always be charged even if we complete the move faster than the estimated hours. you can use our cost estimator to quickly check an approximate cost of moving.
We provide basic disassembly/assembly of furniture items such as bed frames and dining tables. We do not disassemble/assemble items such as murphy beds, IKEA furniture, couches, and other pieces of furniture that require specialized tools.
We will wrap all of your furniture in blanks to prevent damage, dismount your tv. Uninstall your AC unit, cover your mattress, and provide three wardrobe boxes to you on a rental basis. We also provide necessary materials like tape, tools, and dollies. Any packing materials outside of what is listed will incur an extra charge.
We generally charge between $10-20 stair fee per flight of stairs
If you have a lot of items to box, it can be expensive to buy brand new ones. Luckily, there are plenty of ways you can get cheap or affordable boxes:
- Ask friends and family members if they have any unused boxes you can take
- Reach out to your local liquor or clothing store or Bunnings to see if they have any boxes. These boxes tend to be very sturdy so they’re great for moving!
- Check online in Facebook groups or gumtree for listings!
As professional movers who have been in the business for over a decade, our quotes tend to be very accurate in over 90 percent of our moves. Even if you have a few boxes over what you expected, it won’t change the quote. The only time the quote will be significantly different is if we are required to do extensive extra work such as packing your belongings.
We accept cash or credit cards, PayPal, Afterpay, Humm, or checks. Please note that paying by credit card will result in a 3% merchant fee that will be added to your final bill.
Yes, in order to lock down the detailed quote you will need to confirm the date and pay a $50-$100 deposit.
Once you have paid the deposit, you will be charged the remaining balance after the move has been completed
No! The tip is not included in the final quote. While tips are not mandatory, if you feel as though the movers did a good job it is your choice to tip accordingly.
Yes, we are expert movers and are able to move any large and bulky items. You should make sure to let us know that you have these items so we can properly prepare.
Please cancel or reschedule at least 3 days before the scheduled date of the move. If you cancel, we will refund your deposit. Anything rescheduled or cancelled less than 3 days before the move will incur a 100% penalty as per the estimate.